Promotion Terms & Conditions

London Marathon 2024 Hospitality Promotion

TERMS AND CONDITIONS

• The offer is valid on Sunday 21st April and Monday 22nd April 2024, only.
• Offer redemption is exclusive to the specified dates and cannot be claimed at any other time.
• The offer is applicable during operational hours of Heliot Steak House and The Rooftop.
• Participants must be over 18 years of age to avail of this offer.
• Only London Marathon 2024 finishers are eligible to claim the offer by presenting their official finisher medal.
• Participants are entitled to either a complimentary Argentinian Rib Eye Steak or Claire Heliot Burger upon presentation of their London Marathon 2024 finisher medal.
• One free meal per finisher medal shown.
• Each qualifying customer is entitled to claim only one free meal across the promotional period.
• Offer valid for dine-in customers only. Takeaway, phone collection, Order & Collect, and delivery orders are excluded.
• A vegetarian option is available at no additional cost.
• Additional dishes will incur an extra charge.
• The offer cannot be combined with any other promotions, discounts, or loyalty schemes.
• Customers will not earn rewards for this transaction.
• A 12.5% optional service charge will be added to the bill after the meal.
• The offer is redeemable only at Heliot Steak House or The Rooftop, located at the Hippodrome Casino in Leicester Square.
• Hippodrome Casino reserves the right to deny redemption if the terms and conditions are not met or if there is any suspicion of fraudulent activity.
• Hippodrome Casino reserves the right to amend or withdraw the offer at any time without prior notice.
• All decisions made by the Hippodrome Casino management regarding the offer are final and binding.

CASH MATCH MONTH TERMS AND CONDITIONS

1. Hippodrome Cash Match Month
1.1 Cash match gifts for this promotion are only available to Gold, Diamond, Platinum, Black and Tribune customers who:
• Have downloaded the Hippodrome Member App
• Have supplied their email address and opted in to receive email marketing.
• A tagged electronics player
1.2 Gift for Gold card holders:
• A cash match voucher of £10 per week during the promotional period
1.3 Gift for Diamond card holders:
• A cash match voucher of £25 per week during the promotional period
1.4 Gift for Platinum card holders:
• A cash match voucher of £50 per week during the promotional period
1.5 Gift for Black and Tribune card holders:
• A cash match voucher of £100 per week during the promotional period
1.6 Customers must match the amount stated on the cash match voucher in their Hippodrome Member App with their own funds, at Cash Desk to redeem.
1.7 Customers eligible for a cash match voucher will receive their gifts via QR codes in the Hippodrome Members App during the Cash Match promotional month. Each gift will expire weekly and a new gift will be sent the following Sunday via the Hippodrome Member App.
1.8 The QR code, inside the app, must be shown at the Cash Desk to be scanned. The Cash Match Month promotion will run until the final Sunday of the promotional month.

2. Promotional Vouchers Terms and Conditions
a. Cash Match Month promotional vouchers can only be redeemed on electronic gaming terminals and excludes slot machines.
b. All promotional funds must be staked before cashing out.
c. Cash Match Month promotional vouchers cannot be redeemed on any gaming tables.
d. Cash Match vouchers can only be redeemed when customer funds are matched to the voucher value.
e. In the event of any dispute, the decision of the Hippodrome Casino will be considered final.
f. The Hippodrome Casino reserves the right to modify, alter, discontinue or terminate the Cash Match Month promotion at any time for any reason whatsoever without notice to players.
g. The Hippodrome Casino accepts no responsibility for vouchers lost or damaged/altered by the customer.
h. Vouchers can only be redeemed between 00.01 Sunday mornings until 06.00 Thursday morning.

3. General:
a) All participants must be at least 18 years of age to enter.
b) All participants must be registered with the Hippodrome Rewards Programme.
c) If the winners fail to follow the rules of the promotion or there is, at the Hippodrome’s sole discretion, a health and safety risk, the promotion will be cancelled.
d) The Hippodrome Casino will endeavour to track participants play and spend as accurately as possible but accepts no liability for any errors however so caused.
e) Hippodrome Management reserve the right to modify or cancel this promotion at any time without prior notice.
f) In the event of a dispute or disagreement the decision of The Hippodrome Management is final.
g) Save where liability cannot be limited as a matter of applicable law, The Hippodrome shall not be liable for any loss, damage, or liability arising from this promotion.
h) Employees of The Hippodrome Casino are not eligible to register or participate in the promotion.
i) By participating in the promotion, you agree to abide by the terms and conditions of the promotion.
j) Rewards points will automatically expire after 183 days if there is no activity on winner’s profile.

4. Who are we?
a) We are Hippodrome Casino Limited, a company registered in England and Wales under company number 05497987.
b) Our registered office is at Hippodrome Casino, Cranbourn Street, Leicester Square, London, WC2H 7JH.
c) Hippodrome Casino Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 29471. Details of its current licence status as recorded on the Gambling Commission’s website can be found at https://www.gamblingcommission.gov.uk/public-register/business/detail/29471
d) Our Privacy Policy is available at https://www.hippodromecasino.com/privacy-policy/. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Online Customer Survey Terms and Conditions

Dinner in Chop Chop

• Over 18s only. ID must be produced upon entry.
• £150 will be deducted from the final bill, and any outstanding balance must be cleared.
• Valid Sunday to Thursday only.
• Cannot be used in conjunction with other offers or discounts.
• Reservations are subject to availability
• Reservations are non-transferrable.
• Restaurant reservation required to be made through [email protected]
• Booking must be made within 3 months of winning.
• The Hippodrome reserves the right to amend or withdraw this offer at any time without prior notice.
• Management’s decision is final.

Dinner in Heliot Steak House

• Over 18s only. ID must be produced upon entry.
• £150 will be deducted from the final bill, and any outstanding balance must be cleared.
• Valid Monday to Wednesday only.
• Cannot be used in conjunction with other offers or discounts.
• Reservations are subject to availability
• Reservations are non-transferrable.
• Reservations for up to 2 people.
• Restaurant reservations to be made through [email protected]
• Booking must be made within 3 months of winning.
• The Hippodrome reserves the right to amend or withdraw this offer at any time without prior notice.

Tickets for Magic Mike Live

• Over 18s only. ID must be produced upon entry.
• Reservations for up to 2 people.
• Valid Wednesday, Thursday and Sunday shows only.
• Cannot be used in conjunction with other offers or discounts.
• Subject to availability. Best seats available with 30 days + notice.
• Tickets are non-transferrable.
• Booking required through [email protected]
• The Hippodrome reserves the right to amend or withdraw the offer at any time without prior notice.

TERMS & CONDITIONS – VEGAS PRIZE

1. The Las Vegas Trip for two packages consists of….
o A 5 night stay at the Bellagio Hotel
o Return flights from Heathrow Airport (LHR)
o Private taxi to / from Las Vegas Airport (LAS)
o Grand Canyon Helicopter Trip
o £1,000 Spending Money

2. Winner & guest must hold a valid passport / visa that satisfies US immigration requirements.

3. Only 1 x ‘Vegas Trip for two’ is available via this promotion.

4. We will arrange a convenient date for this trip with the winner. The trip must be taken before 31st May 2024. It may not be possible for you to travel on the exact dates chosen by the winner, in which case we reserve the right to offer an alternative date period for this trip. Bookings will be off peak only and not during, holiday season, festivals etc.

5. In order to secure booking on flights and hotels we would normally require a minimum of 20 days’ notice.

6. The following items of a personal nature are not included in this package and will be payable by the winning customer, telephone, insurance, travel visas etc. Any charges made to the room at the request of the guest.

7. This prize will be fulfilled by third party, Initial Rewards Ltd.

8. Hippodrome Casino, Betway Ltd & Initial rewards shall not be liable for any matter whatsoever that is beyond its control and shall not in any circumstances be responsible for any sequential or indirect loss that may be incurred by the client or its guests, associates and agents, or any third party.

9. Customers who are, or become, self-excluded from any gaming brand within the SuperGroup network or have had restrictions placed on their account during the Promotional Period may not be eligible to participate in this promotion.

10. The 2nd person (guest) accompanying the winner of this prize must be 18+ and for responsible gambling reasons must not be self-excluded from gambling.

11. We reserve the right to withdraw or alter this promotion at any time without notice.

12. No cash alternative applies but this prize is transferable (to another person) should the winner choose to do give it to someone else. All people going on this trip must be 18+ and for responsible gambling reasons must not be self-excluded from gambling.

TERMS & CONDITIONS – iPAD PRIZE

1. Please follow the instructions you are given when you win an iPad to claim your prize.

2. The iPad model available via this promotion is a 10.9-inch iPad Air Wi-Fi 64GB – Space Grey model.

3. A total of 5 iPads will be given away via this promotion.

4. This prize can be collected from the Hippodrome Casino in London or posted to a UK postal address.

5. Customers who are, or become, self-excluded from any gaming brand within the SuperGroup network or have had restrictions placed on their account during the Promotional Period may not be eligible to participate in this promotion.

6. We reserve the right to withdraw or alter this promotion at any time without notice.

TERMS & CONDITIONS – BONUSES

1. You must email [email protected] to claim your bonus prize.

2. Bonuses will be credited to your online account within 2 working days of your email being received.

3. Each bonus is subject to 30 times playthrough before funds can be withdrawn from the casino account.

4. Play at certain games will contribute a different percentage towards the playthrough requirement. The contributing percentages are:

Contribution %	If you wagered £50 what would it contribute	Games
100%	£50	Slots and Parlor Games
8%	£4	All Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers), all Blackjacks (except Classic Blackjack), Casino War and Live Money Wheel (Dream Catcher).
0%	£0	(excluded games) – Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo

Note: Playthrough (wagering) made using the Gamble Feature on Slots or the Double Feature on Video Pokers will not count towards playthrough requirements.
5. Any winnings made after your bonus has been awarded may only be withdrawn once the full wagering requirements have been met. Should you wish to withdraw prior to meeting the wagering requirements, you may do so by forfeiting the bonus and all winnings. If you wish to do so, please contact Hippodromeonline.com Customer Support.

6. All withdrawals will be subject to audit by Hippodrome Casino. Hippodrome Casino reserves the right to reclaim a bonus and any winnings and/or close an account in a situation of obvious abuse or fraud.

7. Cash bonuses are non transferable and cannot be used in the Hippodrome Casino in Leicester Square i.e. they can only be used online at hippodromeonline.com

8. Bonuses awarded via this promotion may not be claimed in conjunction with any other promotion offered by Hippodrome Casino and are subject to on-going review. Hippodrome Casino reserves the right to amend this bonus offer and it’s terms at any time, including the cancellation of the promotion.

9. Customers who are, or become, self-excluded from any gaming brand within the SuperGroup network or have had restrictions placed on their account during the Promotional Period may not be eligible to participate in this promotion.

10. This promotion is also subject to our standard “Terms & Conditions” and the information stated within the “Your Online Wallet” section of our website.

TERMS & CONDITIONS – FREE SPINS

1. You must email your claim code & Hippodromeonline.com username to [email protected] to claim your free spins.

2. Free spins will be credited to your online account within 2 working days of your email being received

3. Free spin prizes can only be redeemed online at hippodromeonline.com. They cannot be claimed / used in the Hippodrome Casino in London.

4. All free spin prizes will be based on our online slot game ‘Gold Blitz’

5. Once you have opted in to receiving your free spins (which you see when you login at www.hippodromeonline.com), simply load Gold Blitz and select either:

‘Use Free Games Now’ – to begin play
Or
‘Use Later’ – to save play for another time
Or
‘I do not want this Free Games offer’ – to remove the Bonus Spins awarded.

6. The spins will expire after 7 days

7. Spins cannot be redeemed for Bonus Casino Credits or cash

8. Spin Value = 10p

9. All winnings won as a result of play using the Spins will be credited to the Bonus Account and are therefore subject to thirty (30) times play through (wagering) before funds may be withdrawn.
Play at certain games will contribute a different percentage to the wagering requirements:

Contribution %	If you wagered £50 what would it contribute	Games
100%	£50	Slots and Parlor Games
8%	£4	All Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers), all Blackjacks (except Classic Blackjack), Casino War and Live Money Wheel (Dream Catcher).
0%	£0	(excluded games) – Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo

Note: Playthrough (wagering) made using the Gamble Feature on Slots or the Double Feature on Video Pokers will not count towards playthrough requirements.

GENERAL TERMS & CONDITIONS

1. No cash alternative will be offered for any prize.

2. Customers who are, or become, self-excluded from any gaming brand within the SuperGroup network or have had restrictions placed on their account during the Promotional Period may not be eligible to participate in this promotion.

3. We reserve the right to withdraw or alter this promotion at any time without notice.

4. Unclaimed prizes will be voided on 31st May 2024. Please ensure your contact details are up to date to ensure we can reach you.

5. If playing online you must play the games listed at the bottom of www.hippodromeonline.com/welcome/vegas-promo to be in with a chance of winning a random prize from this promotion.

26th October 2022

BIRTHDAY AND SEASONAL GIFT TERMS AND CONDITIONS

SEASONAL GIFTS:

1.1 Christmas and Birthday gifts are available to Platinum and Black card holders who have:
• Downloaded and registered on the Hippodrome Member App
• Supplied a valid email address to the reception and opted in to receive Hippodrome Rewards marketing materials by emails
1.2 Black card holder gifts:
• Annual Birthday gift of 40,000 rewards points
• Annual Christmas gift of 20,000 rewards points
1.3 Platinum card holder gifts:
• Annual Birthday gift of 10,000 rewards points
• Annual Christmas gift of 5,000 rewards points
1.4 Customers eligible for the Annual Birthday gift will receive a QR code in the Hippodrome Member App, valid for the duration of their birthday month. The gift will expire when the birthday month has ended. The QR code, in the voucher tab on the Hippodrome Member App, must be shown at Cashdesk for the points to be added to the customers membership account.
1.5 Customers eligible for the Annual Christmas gift will receive the relevant rewards points through the Hippodrome Member App during December and will have until 31st December 00:00 to redeem the rewards points at Cashdesk.
1.6 Rewards points can be redeemed for Super Odds Gaming chips or Freeplay.
1.6.1 Rewards point redemption for Freeplay will be capped at £200 (equivalent of 20,000 rewards points) per gaming day.
1.7 If card holders are unable to download or register on the Hippodrome Member App, a member of the Hippodrome staff, including but not limited to the Welcome Desks, Customer Relations and/or Customer Marketing will be more than happy to assist upon request, otherwise:
1.7.1 Black and Platinum card holders will be offered a complimentary amount of rewards points redeemable towards food, beverage, in-house show and/or in any of the Hippodrome’s hospitality outlets. The amount is subject to a positive comp bucket on the customer’s Hippodrome account. The comp bucket is automatically calculated by the Hippodrome’s Management System.
1.7.2 Hippodrome outlets include but limited to Heliot Steak House, Chop Chop by Four Seasons at the Hippodrome, Rooftop, and in-house show.
1.7.3 In some cases, an alternative Seasonal gift may be offered which may include: Chinese New Year and/or other special events.
1.7.4 Alternatives are not permitted without prior authorisation from the senior management team.
1.7.5 In-house birthday celebrations:
i. Customers must contact a Customer Relations Manager (CR) for reservations
ii. Subject to availability
iii. Must be booked within the birthday month
iv. Customers are obliged to pay any payment due outside of the contribution limit agreed with the CR
1.8 Gifts are not transferable.

2. Super Odds Gaming Chip Terms and Conditions
a. When a Super Odds Gaming chip wins it is paid at 100 x the relevant multiple.
b. Gaming staff will determine the maximum and minimum Super Odds Gaming chip stakes in accordance with the posted table limits.
c. Winning Super Odds Gaming chip bets will be paid with cash chips (or wheel chips on roulette) at the appropriate odds.
d. Super Odds Gaming chips can be used on any casino game with the exception of:
i. Casino War;
ii. Even Chance bets on Roulette;
iii. Betting Player and Banker simultaneously on Baccarat
iv. where the full value of the chip is not used for an individual wager; or
v. in cash or competition games related to the poker deck
e. Super Odds Gaming chips can only be exchanged at the Cash Desks for their nominal face value.
f. In the event of any dispute, the decision of the Hippodrome Casino will be considered final and no correspondence will be entered into.
g. The Hippodrome Casino reserves the right to modify, alter, discontinue or terminate the Super Odds Gaming chip promotion at any time for any reason whatsoever without notice to players.
h. The Hippodrome Casino accepts no responsibility for chips lost or damaged/altered by the customer.
i. Super Odds Gaming chips are non-transferable.

Terms and Conditions – £1000 Lucky Draw

• Lucky Draw tickets will be issued automatically from the Lighting Roulette terminals.
• Lucky Draw tickets can only be earned on Lighting Roulette terminals in Lola’s.
• Lucky Draw tickets are issued randomly based on
  • card in the machine
  • play during card in
• Lucky Draw tickets are non-transferrable
• It is the responsibility of the player to have their loyalty card inserted properly into the card reader to earn a Lucky Draw ticket
• Draws will take place in Lola’s every Friday at 6pm. £1000 Free play to be won.
• Players must be present when presenting on the day of the draw.
• Hippodrome Management reserves the right to modify or cancel any offer without prior notice
• Must be 18 years of age or older
• Lucky Draw promotion is only available to the Hippodrome Rewards Loyalty Scheme members, which actively use their cards during play (no cost to join)
• Must be an active Hippodrome Loyalty account
• Damaged or spoiled tickets will not be honoured
• Any tickets printed in error will not be honoured and will be voided
• Gaming staff has no access to re-issue lost or damaged vouchers
• If draw day not available the funds will be rolled to the next draw day.

Mechanism

• Draw will take place every Friday at 6pm.
• Senior on duty to prepare the Tombola before the draw.
• Customers will place their Lucky draw tickets in the tombola 10 minutes before the draw.
• Senior to do the draw at 6pm, Senior will pick up a ticket from the tombola and announce the winner.
• Senior will take the winner to Cash Desk and process a £1000 free play for the customer.
• Senior will send an email to JS and WN with all the details.
• Senior to empty the tombola and hand the tickets to WN.

If customer does not want the free play ticket, points can be added to the customer’s profile. Gaming Manager/Will Narvaez to do this and an email to be sent to JS and WN.