What are the Hippodrome’s opening times?
From Saturday, August 1, we will be open for 24 hours a day.
Electronic gaming will be available for the full 24 hours.
Table gaming will run for 16 hours from 2pm to 6am.
Heliot Steak House will be open seven days a week between 5pm to 10pm.
The all-day menu will be available from midday to 5am.
The bars will be open from midday to late.
Please CLICK HERE for a full breakdown of the gaming available.
Are Visitors to the Hippodrome Required to Wear A Mask?
You are not under any obligation to wear a mask when visiting the Hippodrome, but obviously you can do so if you wish. For licensing purposes, anyone wearing a mask when entering the premises will be asked to remove it for a brief moment.
What safety measures are in place?
We have introduced a broad range of important measures to ensure the safety of our customers and staff. All our staff have also been trained to ensure safety protocols are adhered to around the building and during play. An overview of our safety measures is:
- Hand wash basins have been installed at all three entrances
- Hand sanitation stations are positioned throughout the premises
- Perspex screens on gaming tables installed to ensure social distancing
- Seats for all players
- Players must sanitise their hands before play
- Roulette gaming chips will be cleaned after use by each player
- Cards will be dealt face-up by the dealer for all games to minimise contact
- Cards will be replaced with new cards every day
- Electronic Gaming machines and Slot machines have been spread out to ensure the required social distance
- Face visors or masks will be worn by all customer-facing staff
- One cloakroom will serve the premises, available at the main entrance on Charing Cross Road
- A ‘one way’ system with floor arrows will ensure customers are guided safely throughout the venue
- Bars will be table service only, and seated
- Distancing measures will be undertaken within the toilets
Is the Hippodrome using a Track & Trace system?
Visitors will be encouraged to scan a QR code located on all tables – gaming, bars and restaurant – and gaming machines, and prompted to fill in their details online the first time they use it. It will autofill thereafter.
Can I Use Cash?
Yes, you can still use cash throughout the Hippodrome.
Additionally you can use TITO tickets at all live gaming tables and all electronic gaming machines and you can buy TITO tickets with cash or a debit card at the cash desk or voucher redemption machines. And you will also be able to buy gaming chips with debit cards, as well as cash or TITO tickets at the live gaming tables.
If you are a Hippodrome Member you can also put cash on your loyalty card and use it for electronic gaming or exchange it for chips at the tables.
Cashing out works as normal, either with a cash payout or money transferred directly onto your loyalty card (membership card).
Safety Measures During Play
All visitors will be asked to wash their hands or use hand sanitiser prior to play.
One of our Hippodrome hosts will greet you at the entrance to the casino floors and guide you to your game of choice.
All play will be seated.
The electronic games and slots have been spaced out to ensure safe social distancing.
The tables will be divided by Perspex screens and numbers per table limited to three on Blackjack, Three Card Poker and Roulette, and four on Baccarat.
When can I play?
Electronic games and slots will be available 24 hours a day.
Table games will be available between 2pm and 6am.
Where can I play?
Please CLICK HERE for a full breakdown of the gaming available.
Our three casino floors – The Grand Casino, Lola’s and Cranbourn – will all be open, with a slightly reconfigured layout to abide by the current social distancing rules.
Lola’s will have an increased number of Electronic Roulette terminals linked to our 10m high definition screen, providing a unique new playing experience.
There will also be two Roulette and two Blackjack tables, and electronic gaming, available on floors three and four of our new outdoor terrace
Will I have to queue to play?
Because of the social distancing rules we will have to temporarily limit the number of visitors to the Hippodrome.
We hope queues will be kept to an absolute minimum, but there may be some delay at our busiest periods e.g. Friday and Saturday evenings.
We advise that you plan to visit the Hippodrome a little earlier in the day to avoid queuing.
What can I play in the Macau Lounge?
There will be four, four-seater Baccarat tables divided by Perspex safety screens. Baccarat has also been extended onto electronic terminals to offer more variety.
Unfortunately, Pai Gow is temporarily unavailable.
Can I play Dice?
For the time being Dice will not be available.
Can I play poker?
Yes, subject to final clearance. From Saturday, August 1, the poker cash games will be operating from 1pm each day until 9am the following day. We will close the poker deck between 9am and 1pm each day to allow for cleaning.
Cash game poker will be available with reduced player positions around each table to meet the latest social distancing guidelines.
Screens will be set up between each player on the tables and only players will be allowed on the Poker Deck.
Players will no longer be able to touch general poker equipment such as buttons, missed blinds etc.
Cards will be replaced with new cards every day
Chips will be cleaned on a regular basis.
Cash will be accepted as well as cashless methods and players are welcome to take advantage of our deposit on and off facility.
Is Live Dealer Available?
Live Dealer will be available on tables in the Grand Casino and Lola’s.
How do I enter and exit the building?
There will be two entrances to the building: the main door on the corner of Cranbourn Street and Charing Cross Road; and Little Newport Street.
Everyone will be asked to exit the building from the main door on the corner of Charing Cross road.
Are there cloakroom facilities?
There will be one cloakroom at the main entrance on Charing Cross Road.
Are the bars open?
Yes. Bars throughout the Hippodrome will be open from midday.
Is Heliot Steak House open?
Yes. Heliot Steak House will be open between 5pm to 10pm.
There will be a reduced number of covers available to ensure customer distancing and safety. There will also be a slightly reduced menu but we will maintain the range of award-winning dishes available. Please book a table on our website as usual. Because of demand on some evenings we expect limited availability for walk-ins, so booking is strongly advised.
Is the Hippodrome participating in the Eat Out to Help Out £10 scheme?
Yes. We are a registered participant in the Eat Out to Help Out scheme.
The offer runs between August 3 – 31 on Monday, Tuesday and Wednesday and you can receive 50% discount on food or non-alcoholic drinks up to a maximum of £10 discount per diner, as many times as you like.
Please let us know when ordering.
Can I eat and drink while I play?
Yes, drinks and food from the all-day menu can be ordered between midday and 5am. Orders must be placed while seated in the bars, at the gaming tables, at the gaming machines or in the Boozy Tea Room.
Will there be entertainment in Lola’s?
In the interest of safety there will be no shows in Lola’s for the time being.
Is Magic Mike Live opening soon?
As soon as we are allowed! Please check the Magic Mike website for an opening date and ticket availability.
When will the new terrace be open and what will be there?
We’ve added two new floors to our outside terrace and it’s already being hailed as one of the greatest additions to London’s West End entertainment landscape this year. It has tripled the available OUTDOOR SPACE at the Hippodrome and provides gaming, electronics, food and drink and a place for those who like to smoke.
The terrace can be accessed via stairs or a new lift and sits across the third and fifth floors of the building.
The third floor terrace, adjacent to the Cranbourn Bar, has Blackjack and Roulette tables.
The fourth floor terrace has Blackjack, Roulette and Electronic Gaming.
The fifth floor terrace – the Rooftop – serves food and drink, and includes a bridge across to the Poker Deck. This floor will open towards the end of August.
Smoking is allowed on all three floors.